Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Complimentary ground shipping within 1 to 7 business days
- In-store collection available within 1 to 7 business days
- Next-day and Express delivery options also available
- Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
- See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS
Shella accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
Frequently Asked Questions
To place an order, simply browse our website, select the desired product, add it to your cart, and proceed to the checkout page. Follow the prompts to enter your shipping and payment information, and confirm your order.
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. You can choose your preferred payment option during the checkout process.
The delivery time depends on your location and the shipping method selected. Generally, orders are processed within 1-2 business days, and delivery can take between 3-7 business days for domestic orders. International orders may take longer due to customs clearance.
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 30 days of delivery for a refund or exchange. Please refer to our Returns & Refunds page for detailed instructions and requirements.
Yes, we take your privacy and security seriously. Our website uses secure encryption technology (SSL) to protect your personal and payment information. We do not store credit card details, and any personal information provided is handled in accordance with our privacy policy.
Absolutely! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the respective courier's website for real-time updates on its status and estimated delivery date.
We apologize for any inconvenience caused. In such cases, please contact our customer support within 48 hours of receiving the item. Provide details and, if possible, attach photos illustrating the issue. We will assist you with a replacement or refund, depending on the situation.
We aim to process orders quickly. Therefore, please contact our customer support as soon as possible if you wish to cancel or modify your order. While we cannot guarantee changes, we will do our best to accommodate your request if the order has not been shipped yet.
Yes, we frequently offer discounts and promotions. You can sign up for our newsletter to receive updates on special offers, or check our website's "Promotions" or "Deals" section for ongoing discounts. Additionally, we may have seasonal sales, so keep an eye out for those too!
