Delivery Policy

Delivery Policy

Thank you for choosing Greens Essentials website as your trusted source for high-quality products. We strive to ensure that your shopping experience with us is convenient, reliable, and transparent. This Delivery Policy outlines the terms and conditions regarding the delivery of your orders placed through our website. Please read this policy carefully to understand our delivery process.

1. Order Processing:

1.1. Order Confirmation: Once you successfully place an order on our website, you will receive an order confirmation via email. This confirmation will contain your order details, including the items purchased, quantities, and total amount.

1.2. Order Verification: Before processing your order, we may need to verify certain information for security purposes. In such cases, our customer support team may contact you via email or phone to request additional details or clarification.

1.3. Order Fulfilment: We strive to process and dispatch your order as soon as possible. Our standard processing time is 1 business day(s). However, please note that during peak seasons or promotional periods, processing times may be slightly longer. 

2. Delivery Methods and Timeframes:

2.1. Shipping Partners: Greens Essentials partners with reliable shipping carriers to ensure prompt and secure delivery of your orders. The choice of the shipping carrier may vary based on your location and the type of products you have ordered.

2.2. Delivery Timeframes: Once your order is processed and dispatched, the estimated delivery time will depend on your shipping address. We aim to deliver orders within 3-4 days via our slowest service EVRI 48 Hours. However, please note that delivery times are approximate and may vary due to factors beyond our control, such as weather conditions, customs clearance procedures, or unforeseen circumstances. 

2.3. Tracking Information: As soon as your order is shipped, we will provide you with a tracking number and a link to track your package's progress. You can use this information to stay updated on the whereabouts of your order during transit.

3. Shipping Costs:

3.1. Shipping Fees: The shipping fees for your order will be calculated based on the weight, dimensions, destination, and shipping method chosen during the checkout process. The exact shipping cost will be displayed before you finalise your order.

3.2. Free Shipping: We may offer free shipping on orders that meet a specified minimum purchase amount or during promotional campaigns. Any applicable free shipping offers will be clearly communicated on our website.

4. Delivery Restrictions:

4.1. Geographic Restrictions: Greens Essentials currently delivers within the United Kingdom and some parts of Europe. Please ensure that your shipping address falls within our delivery areas before placing an order. If your location is not eligible for delivery, we will notify you during the checkout process.

4.2. P.O. Box Delivery: Please note that we cannot deliver to P.O. Box addresses. Kindly provide a valid residential or business address for delivery.

5. Order Receipt and Inspection:

5.1. Receipt of Order: Upon delivery, please ensure that you or an authorized person is available to receive the package. If you are not present at the time of delivery, our shipping partner may leave a delivery notification with further instructions for rescheduling or pickup.

5.2. Order Inspection: Before accepting the package, we recommend inspecting it for any signs of damage or tampering. If you notice any issues, please notify the delivery personnel and contact our customer support team within 2 days of receipt of the goods.

6. Order Issues and Returns:

6.1. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 2 days of receipt. We will guide you through the return process and arrange for a replacement or refund, as applicable.

6.2. Incorrect Orders: If you receive an incorrect order or items that differ from your original purchase, please notify us within 2 days of receipt. We will rectify the error by arranging for the return of the incorrect items and delivering the correct ones.

6.3. Returns and Exchanges: For information on returns, exchanges, and our general refund policy, please refer to our separate Return Policy page on our website.

7. Contact Us:

If you have any questions or need further assistance regarding our delivery policy, please don't hesitate to contact our customer support team. You can reach us via email at orders@greensessentials.co.uk or through our contact form on the website.

Note: Greens Essentials reserves the right to update or modify this Delivery Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any changes.

Thank you for choosing Greens Essentials as your preferred online destination for essential products. We appreciate your trust and look forward to serving you.