Returns and refund policy new
Returns and Refund Policy
Thank you for shopping at Green’s Essentials website. We appreciate your trust and are committed to providing you with a delightful shopping experience. Please read our Returns and Refund Policy carefully to understand your rights and obligations.
1. Returns
We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, altered, or show signs of use may not be eligible for return.
To initiate a return, please follow these steps:
a. Contact our Customer Service team at orders@greensessentials.co.uk to inform them of your intent to return an item.
b. Securely package the item, including all original packaging and accessories.
c. Ship the item to the following address:
Green’s Essentials
295 Baldwins Lane
Croxley Green
WD3 3LE
UK
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your returned item.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 3-5 business days.
3. Exchanges
If you receive a defective or damaged item and need to exchange it for the same item, please contact our Customer Service team at orders@greensessentials.co.uk. We will guide you through the exchange process.
4. Exceptions
Certain items are not eligible for return or refund, including perishable goods, personalized items, and gift cards.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving your order. We will work with you to promptly resolve the issue.
6. Contact Information
If you have any questions about our Returns and Refund Policy, please contact our Customer Service team at orders@greensessentials.co.uk.
Thank you for shopping at Green’s Essentials website. We appreciate your trust and are committed to providing you with a delightful shopping experience. Please read our Returns and Refund Policy carefully to understand your rights and obligations.
1. Returns
We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, altered, or show signs of use may not be eligible for return.
To initiate a return, please follow these steps:
a. Contact our Customer Service team at orders@greensessentials.co.uk to inform them of your intent to return an item.
b. Securely package the item, including all original packaging and accessories.
c. Ship the item to the following address:
Green’s Essentials
295 Baldwins Lane
Croxley Green
WD3 3LE
UK
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your returned item.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 3-5 business days.
3. Exchanges
If you receive a defective or damaged item and need to exchange it for the same item, please contact our Customer Service team at orders@greensessentials.co.uk. We will guide you through the exchange process.
4. Exceptions
Certain items are not eligible for return or refund, including perishable goods, personalized items, and gift cards.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving your order. We will work with you to promptly resolve the issue.
6. Contact Information
If you have any questions about our Returns and Refund Policy, please contact our Customer Service team at orders@greensessentials.co.uk.
Thank you for choosing Green’s Essentials!
Note: This Returns and Refund Policy is subject to change without notice. Please review it periodically for any updates.
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